Poitiers Centre Le Grand Hôtel

General terms and conditions of sale

Booking conditions

In order to guarantee your booking, a bank pre-authorisation may be made from the date of booking until the date of check-in. This will amount to €100 per person per night.

The security deposit will be returned in full if no damage has been found by the hotel at the time of departure.

Reservations for 4 or more rooms may be subject to special conditions and additional charges.

Secure transactions

Our site uses some of today's most advanced internet security technologies. All booking stages are secured using Secure Socket Layer (SSL) technology, the industry standard. Your information is encrypted and protected by authentication of the server and encryption of data flows.

The security certificate used is issued by the accredited third-party company Google Trust Services and used by the Best Western reservation system. You can check the validity of the certificate.

In addition, the reservation system is hosted in a secure server environment equipped with biometric security, firewalls and encryption.biometric security, firewalls and other advanced technologies to prevent interference and intrusion.

Cancellation or modification of a service reservation

For Accommodation Services (reservation of rooms in an establishment or other types of accommodation), the Customer is reminded that he/she does not have the right of withdrawal provided for in article L. 221-18 of the Consumer Code, in accordance with article L. 221-28 paragraph 12 of the Consumer Code, which excludes this right for contracts relating to the provision of accommodation services that must be provided on a specific date or during a specific period.

For each Service reservation, the Special Terms and Conditions specify the terms and conditions for cancelling and/or modifying the reservation.

Reservations with a prepayment cannot be modified and/or cancelled. Deposits (sums paid in advance) will not be reimbursed. In this case, this is mentioned in the Special Conditions.

Where permitted by the Special Terms and Conditions:

modifying or cancelling the reservation of a Service by clicking on the link at the end of your confirmation e-mail and following the instructions displayed on your screen;
modifying or cancelling a reservation for a Service can be done directly on the Site via the "Modify or cancel a reservation" section;
you can change or cancel a reservation for a Service directly with the establishment, whose contact details, including telephone number, are specified on the Site.the contact details, including telephone numbers, are given on the confirmation of the reservation sent by e-mail.

If a Service is interrupted due to the Customer's fault, the full agreed price will be collected. In the case of a reservation with prepayment before the stay, no refund will be given.

It is advisable to cancel as soon as possible once the cause for cancellation has occurred.

Cancellation charges

Cancellation fees are non-refundable if a non-cancellable, non-refundable fare is selected. For all other offers, please refer to the conditions presented in the booking engine. In the event of a no-show, 100% of the booking will be charged and is non-refundable.

In the event of cancellation, if you have paid all or part of the booking online, this amount will be returned to you after deduction of the cancellation fee (except for non-cancellable, non-refundable offers).

Taxes

Rates are shown inclusive of VAT. Visitor's tax, government or local taxes may be charged in addition.

Booking conditions

In order to guarantee your reservation, a bank pre-authorisation may be made from the date of booking until the date of check-in. This will be the amount of your first night's stay at the hotel.

The deposit will be returned in full if no damage has been noted by the establishment at the time of departure.

Reservations for 4 or more rooms may be subject to special conditions and additional charges.

Secure transactions

The security certificate used is issued by the accredited third-party company Google Trust Services and used by the Best Western reservation system. You can check the validity of the certificate.

Cancellation or modification of a service reservation

For Accommodation Services (reservation of rooms in an establishment or other types of accommodation), the Customer is reminded that he/she does not have the right of withdrawal provided for in article L. 221-18 of the Consumer Code, in accordance with article L. 221-28 paragraph 12 of the Consumer Code, which excludes this right for contracts relating to the provision of accommodation services that must be supplied on a specific date or for a specific period.

For each Service reservation, the Special Terms and Conditions specify the terms and conditions for cancelling and/or modifying the reservation.

Reservations with a prepayment cannot be modified and/or cancelled. Deposits (sums paid in advance) will not be reimbursed. In this case, this is mentioned in the Special Conditions.

Where permitted by the Special Terms and Conditions:

modifying or cancelling the reservation of a Service by clicking on the link at the end of your confirmation e-mail and following the instructions displayed on your screen;
modifying or cancelling a reservation for a Service can be done directly on the Site via the "Modify or cancel a reservation" section;
you can change or cancel a reservation for a Service directly with the establishment, whose telephone and other contact details are given on the booking form.the telephone and other contact details are given on the confirmation of the reservation sent by e-mail.

If a Service is interrupted due to the Customer's fault, the full agreed price will be collected. In the case of a reservation with prepayment before the stay, no refund will be given.

It is advisable to cancel as soon as possible once the cause for cancellation has occurred.

Cancellation charges

Taxes

All prices include VAT. Visitor's tax, government or local taxes may be charged in addition.

Arrival time / Departure time

Your room or flat will be available at reception from the time indicated below.

On the day of departure, you must vacate your room/apartment by the time indicated below. Failure to do so may result in an additional night being charged.

It is recommended that you use the "Comments or additional information" box on the booking form to advise of your estimated time of arrival, particularly if it is late.

Arrival time (from): 15:00
Latest check-out time: 12:00
Reception opening hours: 24-hour reception

Consumer ombudsman

The Customer is informed by LE GRAND HOTEL DE POITIERS of the possibility of having recourse, in the event of a dispute relating to these General Terms and Conditions, to a conventional mediation procedure or to a dispute resolution procedure.the Customer is informed by LE GRAND HOTEL DE POITIERS of the possibility of having recourse, in the event of a dispute relating to the present General Terms and Conditions, to a conventional mediation procedure or to any other alternative dispute resolution method, under the conditions provided for in Title I of Book VI of the Consumer Code.

Once you have referred the matter to the management of LE GRAND HOTEL DE POITIERS and if you have not received a conclusive reply within 60 days, you may refer the matter to the mediator using the contact details below.

Mediator: Médiateur du Commerce Coopératif et Associé (MCCA - Co-operative and Associated Commerce Mediator)
Company: Fédération du Commerce Coopératif et Associé (FCA)
Address: 77 Rue de Lourmel, 75015 Paris
SIRET: 784 410 292 00030
Legal status: Activities of employers' and consular organisations (9411Z)

You can also find information on how to contact the Mediation officer on their website:

The Mediation officer's contact details are available by clicking on the following link: How to report a consumer dispute (https://www.mcca-mediation.fr/procedure)
The Mediation officer's referral form can be accessed via the following link: Reporting a consumer dispute (https://www.mcca-mediation.fr/votre-reclamation)

LE GRAND HOTEL DE POITIERS also informs the Customer of the existence of a European platform for Online Dispute Resolution ("Online Dispute Resolution") to which the Customer may have recourse. The Customer can access it via the following link: Online Dispute Resolution (https://ec.europa.eu/consumers/odr/).

Law applicable to the settlement of disputes

The General Terms and Conditions are governed by French law, without prejudice to any mandatory protective provisions that may apply in the consumer's country of residence.

Do not call list

In accordance with article L.223-2 of the French Consumer Code, consumers who do not wish to be the subject of commercial prospecting by telephone may, free of charge, register on a telephone prospecting opposition list. This list can be accessed via the following website Bloctel (www.bloctel.gouv.fr).